The composer window has a new look! It’s more intuitive and easier to use. Assign an outbound conversation, add a Topic or communication template right at the top of the window.
Now, you can just click Insert Reply to add a communication template. And, communication templates are broken up into folders to easily drill in and quickly find the right response. Edit, preview or select the communication template right from the composer window. You can even save any reply as a communication template from your composer, so you don’t waste time diving into your settings.
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